EU Withdrawal Request

If you are a customer based in the European Union, you may have the right to withdraw from your purchase within the applicable withdrawal period. You can use this page to submit a withdrawal or cancellation request for an eligible order.

Important hygiene notice

For health protection and hygiene reasons, sealed contact lenses cannot be returned once the sealed packaging, blister, or protective seal has been opened or unsealed.

Your statutory withdrawal rights may still apply to eligible unopened and unused products within the applicable withdrawal period.

Before submitting your request
  • Please provide your full name and order number.
  • Please confirm whether the product packaging has been opened.
  • We will review your request and respond by email.
Withdrawal Request Form

Submitting this form does not automatically mean that your request is approved. Eligibility depends on the product condition, fulfilment status, and applicable consumer law.