Shipping policy

Worldwide shipping, tracked with love ♡

Shipping Policy

Last updated: 09 December 2025

We want your Loumirage lenses to arrive safely, on time and with a little bit of magic. This Shipping Policy explains how we process, ship and deliver orders placed with Loumirage LTD.

This policy applies alongside our Refund & Returns Policy and local consumer laws in your country.

In short, here’s how we ship:
  • We ship to many countries worldwide with tracked services where possible.
  • Processing time is usually a few working days, plus carrier delivery time.
  • Customs, duties and import taxes (if any) are the responsibility of the customer.
  • If something goes wrong with delivery, we’ll do our best to help you solve it.


1. Who We Are

This Shipping Policy is issued by Loumirage LTD, a company registered in the United Kingdom (“we”, “us”, “our”). If you have questions about shipping, please contact us at: loumirage.help@gmail.com .


2. Where We Ship

We currently ship to many countries worldwide. Available destinations for your order are shown at checkout.

From time to time, some regions (including the UK or specific countries) may be temporarily unavailable or restricted due to logistics, legal or carrier limitations. If your location is not available at checkout, we are unfortunately unable to ship to you at this time.

Due to recent regulatory changes in the United Kingdom, the UK no longer accepts EU conformity certificates for cosmetic and non-prescription coloured contact lenses. We are currently in the process of completing full UKCA certification for our Loumirage lenses so we can legally and safely ship to the UK again.

As a result, shipping to the United Kingdom is temporarily unavailable. This restriction is not related to your order — it is simply a legal requirement, and we want to ensure full compliance for your safety.

Our products remain available for worldwide delivery outside of the UK. Many of our UK customers choose to:

  • ship their orders to family or friends in another country, or
  • receive parcels during travel abroad.

We expect UK shipping to return as soon as certification is completed. Thank you for your patience — we are working hard to bring Loumirage back to the UK as quickly as possible. ♡


3. Order Processing Time

Processing time is the time we need to prepare your order before handing it to the carrier.

  • Standard products: usually processed within a few working days after payment is confirmed.
  • Busy periods (e.g. sales, holidays): processing may take longer than usual.
  • Pre-order or prescription lenses: may have a longer processing/production time, which will be indicated on the relevant product page or our Prescription information page.

Working days do not include weekends or public holidays in the country from which we ship.


4. Estimated Delivery Times

Delivery time depends on your location and the shipping method chosen at checkout. At checkout you will see estimated delivery windows for your destination.

These timeframes are estimates provided by carriers and are not guaranteed. Delays can occur due to customs checks, local postal workloads, weather or other factors beyond our control.


5. Shipping Methods & Tracking

We work with trusted postal and courier partners for both domestic and international delivery. Available services for your region (standard, tracked, express, etc.) will appear at checkout.

  • Where possible, we provide tracking numbers so you can follow your parcel’s journey.
  • Tracking updates may sometimes be delayed or limited depending on the carrier and country.
  • Please allow some time after receiving the tracking link for the first scans to appear.


6. Shipping Fees

Shipping costs are calculated at checkout based on your delivery address, order weight, chosen service and any promotions active at the time. Occasionally we may offer free or reduced-rate shipping as part of special campaigns — details will always be shown before you confirm your order.


7. Customs, Duties & Import Taxes

For international orders, your parcel may be subject to customs duties, import taxes or other fees charged by your local authorities.

  • These charges are not included in our product or shipping prices, unless clearly stated otherwise.
  • You are responsible for paying any customs or import fees once the parcel reaches your country.
  • If you refuse a parcel due to customs charges, we may only be able to refund the product price (excluding shipping) after the parcel has been returned to us, minus any fees charged to us by the carrier.


8. Address Accuracy & Delivery Attempts

Please double-check your shipping address carefully at checkout.

  • We ship to the exact address you provide. We cannot take responsibility for lost or undelivered parcels caused by incorrect or incomplete addresses.
  • If a parcel is returned to us due to an incorrect address, non-collection or refusal, we may be able to resend it (additional shipping cost may apply) or offer a partial refund of the product price, excluding original shipping and any return fees charged by the carrier.


9. Delayed, Lost or Stuck Parcels

While most parcels arrive within the estimated timeframe, occasionally delays or issues can happen.

  • If your tracking has not updated for a long time, or your parcel is significantly overdue, please contact both the carrier and us.
  • We may open an investigation with the shipping carrier. This can take several working days or longer depending on the country and service.
  • Where a parcel is confirmed lost by the carrier, we will work with you to find a fair solution (for example a replacement or refund, depending on the situation).

Please contact us within a reasonable time after the expected delivery date so that we can assist effectively.


10. Pre-Orders & Prescription Lenses

Some products — including certain collections and prescription (power) lenses — may be offered as pre-orders or made-to-order items.

  • These products usually have longer processing / production times than standard stock items.
  • Estimated timeframes will be mentioned on the product page or our Prescription information page.
  • Your full order may be shipped together once all items are ready, unless we state otherwise.


11. Order Changes & Cancellations

If you need to update your address or cancel an order, please contact us as soon as possible after placing it. Once an order has been packed or handed over to the carrier, we may no longer be able to make changes. In that case, our normal Refund & Returns Policy will apply.


12. Contact Us

For any shipping questions, delivery concerns or special situations, you can always reach us at:

Loumirage LTD
Email: loumirage.help@gmail.com

We’re here to help your lenses travel safely from our world to yours — with care, transparency and a little Loumi magic. ♡